Privacy Policy

1. About Auto Temp Services

Auto Temp Services provides mobile auto air conditioning, transport refrigeration, auto electrical repairs and accessory installations across Melbourne, Geelong and surrounding areas.

Business name: Auto Temp Services
ABN: 27 623 595 488
Phone: 0406 239 107
Email: ats.autotempservices@gmail.com

2. Information We May Collect

We may collect personal information that you provide when you contact us, submit an online enquiry or request a service booking. This may include:

• Your name
• Phone number
• Email address
• Suburb or service location
• Vehicle make, model and type
• Registration details where required
• Information about the vehicle fault or requested service
• Preferred booking date and time
• Messages, photographs or documents you provide
• Records of communications with us
• Payment or invoice information where applicable

We may also collect limited technical information when you use our website, such as your IP address, browser type, device type, visited pages and website usage information.

3. How We Collect Information

We may collect personal information when you:

• Complete a contact or booking form
• Call, email or message Auto Temp Services
• Request a quote or mobile service
• Arrange an appointment
• Provide vehicle or business information
• Subscribe to service updates
• Interact with our website or online advertising
• Communicate with us through social media

Where practical, you may contact us without providing unnecessary personal information. However, we may need certain details to respond to your enquiry or arrange a mobile service.

4. Why We Collect Personal Information

We may use your information to:

• Respond to enquiries
• Provide quotes and service information
• Schedule mobile service appointments
• Confirm your vehicle type and location
• Provide auto air conditioning, transport refrigeration or auto electrical services
• Contact you about a booking or completed service
• Prepare invoices and maintain business records
• Improve our website and customer service
• Manage customer feedback or complaints
• Meet legal, accounting and regulatory obligations
• Send relevant service updates where you have agreed to receive them

We will not sell or rent your personal information to third parties.

5. Sharing Your Information

We may disclose personal information to trusted third parties when reasonably necessary to operate our business or deliver the requested service. These parties may include:

• Website hosting and maintenance providers
• Email and communication platforms
• Booking or customer-management systems
• Payment and accounting providers
• Professional advisers, insurers or contractors
• Government authorities where required by law
• Service providers assisting with vehicle parts, repairs or technical support

Third-party providers are only given the information reasonably required to perform their services.

6. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic and measure the effectiveness of marketing campaigns.

Cookies may collect information about your device, browser and website activity. You can disable cookies through your browser settings, although some website features may not function correctly.

We may use third-party analytics or advertising tools. These providers may process website usage information according to their own privacy policies.

7. Direct Marketing

We may contact you with relevant service updates or promotional information where you have provided consent or where otherwise permitted.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or contacting us directly.

Essential messages relating to an active enquiry, booking, invoice or service may still be sent.

8. Storage and Security

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

Information may be stored in electronic systems, email accounts, booking records, accounting software or secured business devices. Access is limited to people who reasonably require the information to perform their duties.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Overseas Disclosure

Some technology, website, email, analytics or cloud-storage providers may store or process information outside Australia.

Where overseas service providers are used, we take reasonable steps to select reputable providers and limit the information shared to what is required for the relevant service.

10. Retaining Personal Information

We retain personal information only for as long as reasonably required to provide services, maintain business and accounting records, resolve disputes and meet legal obligations.

Information that is no longer required may be securely deleted, destroyed or de-identified where appropriate.

11. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact:

Email: ats.autotempservices@gmail.com
Phone: 0406 239 107

We may ask you to verify your identity before releasing or changing personal information.

12. Privacy Complaints

If you believe your personal information has not been handled appropriately, please contact us and provide details of your concern.

We will review your complaint and aim to respond within a reasonable period. Where applicable, you may also contact the Office of the Australian Information Commissioner for further information or assistance.

13. Third-Party Links

Our website may contain links to external websites or online platforms. Auto Temp Services is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website systems, business practices or legal obligations change.

The latest version will be published on this page with the updated effective date.

15. Contact Us

For privacy questions, access requests, corrections or complaints, contact Auto Temp Services:

Phone: 0406 239 107 Privacy Policy
Email: ats.autotempservices@gmail.com
Service area: Melbourne, Geelong and surrounding areas
ABN: 27 623 595 488