- 0406239107
- ats.autotempservices@gmail.com
These Terms and Conditions apply to your use of the Auto Temp Services website and any mobile auto air conditioning, transport refrigeration, auto electrical repair or accessory installation services supplied by Auto Temp Services.
By using our website, requesting a quote, making a booking or authorising us to begin work, you agree to these Terms and Conditions.
Business name: Auto Temp Services
ABN: 27 623 595 488
Phone: 0406 239 107
Email: ats.autotempservices@gmail.com
Service area: Melbourne, Geelong and surrounding Victorian areas
Auto Temp Services provides mobile services that may include:
The availability of a particular service depends on the vehicle, system, location, parts availability, required equipment and nature of the fault.
Refrigerated truck rentals are planned as a future service. Separate rental terms and conditions will apply once this service becomes available.
Auto Temp Services currently operates as a mobile business across Melbourne, Geelong and surrounding areas.
Customers must provide the correct service address when requesting a booking. Service availability may vary depending on travel distance, technician availability, traffic, weather, site access and the type of work required.
We may decline or reschedule a booking where the location is outside our service area or unsuitable for safely completing the work.
Any quote or estimate is based on the information available when it is prepared.
Unless expressly stated otherwise, a quote may not include:
A quote remains valid for the period stated on the quote. If no validity period is stated, pricing may be reviewed before the booking is confirmed.
Vehicle air conditioning, refrigeration and electrical faults are not always identifiable from the customer’s initial description.
Diagnostic time may be chargeable even where:
Payment for diagnosis does not guarantee that the fault can be repaired during the same appointment.
We will only perform the work authorised by the customer or an authorised representative.
Where additional faults or required repairs are discovered, we will make reasonable efforts to obtain approval before performing significant additional work.
Approval may be provided verbally, by telephone, email, text message, online form or another agreed communication method.
Minor adjustments reasonably necessary to complete authorised work may be performed without separate approval where they do not materially increase the agreed cost.
The customer must:
We may stop or refuse work where the location, vehicle or surrounding conditions create an unreasonable safety risk.
Appointment times are estimates and may be affected by traffic, weather, previous jobs, emergencies, parts delays or other circumstances outside our reasonable control.
We will make reasonable efforts to inform the customer of significant delays.
The customer must ensure that the vehicle and authorised contact person are available at the agreed location and time.
Customers should provide as much notice as reasonably possible when cancelling or rescheduling a booking.
A reasonable call-out, cancellation or travel charge may apply where:
Any applicable fee will be communicated during booking, in a quote or before being charged.
A call-out or travel charge may apply depending on the location, distance, service type and appointment requirements.
Any known call-out charge will be communicated before the booking is confirmed where reasonably practical.
Additional travel charges may apply if the supplied address is incorrect or the customer asks us to attend a different location.
Prices may include labour, diagnosis, travel, refrigerant, parts, materials, consumables and applicable taxes, as specified in the quote or invoice.
Unless otherwise agreed in writing:
The customer must notify us promptly if they believe an invoice contains an error.
A deposit or full advance payment may be required before we order specialised, customised or non-returnable parts.
Deposits relating to specially ordered parts may not be refundable where:
Nothing in this section limits any rights available under the Australian Consumer Law.
Parts may be new, reconditioned or customer-supplied, depending on what has been agreed.
Where a particular brand or part is unavailable, we will seek approval before using a materially different alternative.
Parts remain the property of Auto Temp Services until all related invoices have been paid in full, to the extent permitted by law.
Removed parts may be discarded unless the customer asks to retain them before the work is completed, provided it is lawful and safe to return them.
We may agree to install a part supplied by the customer, but we do not guarantee:
Additional labour charges may apply if a customer-supplied component is incorrect, defective, incomplete or unsuitable.
Our responsibility for installation workmanship is separate from responsibility for the quality or performance of the customer-supplied part.
The customer acknowledges that air conditioning and refrigeration faults may involve leaks, electrical failures, damaged components, contamination, previous repairs or multiple connected issues.
A refrigerant regas alone may not resolve an underlying fault.
Where inspection identifies a leak, damaged component or unsafe system condition, further repairs may be recommended before the system can be returned to normal operation.
Cooling performance may also be affected by conditions outside the work performed, including vehicle design, ambient temperature, insulation, airflow, door seals and unrelated mechanical faults.
Electrical repairs and accessory installations depend on vehicle condition, wiring layout, accessory compatibility and manufacturer specifications.
The customer must disclose existing modifications, aftermarket equipment and known electrical faults.
Auto Temp Services is not responsible for faults caused by:
Vehicles may contain existing faults, wear, corrosion, damage or previous repairs unrelated to the requested service.
Auto Temp Services is not responsible for an existing or unrelated defect merely because it becomes apparent during or after our work.
Where we identify another fault, we may notify the customer and recommend further inspection or repair.
We will provide services with due care and skill.
However, we cannot guarantee that:
Where additional workshop equipment or another specialist is required, we may recommend an appropriate next step.
Any express workmanship or parts warranty will be stated on the relevant quote, invoice or warranty document.
Manufacturer or supplier warranties may apply to eligible parts.
The customer should contact Auto Temp Services promptly if they believe there is a problem with completed work and provide a reasonable opportunity for us to inspect the vehicle.
These Terms and Conditions do not exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.
To the extent permitted by law, Auto Temp Services is not responsible for indirect or consequential loss arising from:
Customers operating refrigerated vehicles remain responsible for monitoring cargo temperature and taking reasonable steps to protect temperature-sensitive goods.
Nothing in these Terms excludes liability that cannot legally be excluded.
We are not responsible for delays caused by circumstances outside our reasonable control, including:
Where practical, we will contact the customer and arrange another appointment.
Commercial customers are responsible for ensuring that the person requesting or authorising work has authority to act for the business.
Additional account, purchase-order, fleet-service or payment terms may apply to commercial customers where agreed in writing.
The customer remains responsible for monitoring vehicles, refrigeration temperatures, delivery schedules and business operations before, during and after the service.
Information on this website is provided for general business and service information.
While we aim to keep website content accurate, services, availability, coverage areas and pricing may change without notice.
Website information is not a substitute for a vehicle inspection, formal diagnosis or written quote.
Submitting a website form does not create a confirmed booking until Auto Temp Services accepts the request.
Customers are responsible for ensuring that information submitted through the website, email, telephone or messaging services is accurate.
We may respond using the contact details provided.
Electronic communication may be delayed, interrupted or filtered. Urgent vehicle or refrigeration issues should be communicated by telephone.
Unless otherwise stated, the website’s text, branding, graphics, layout and original content belong to Auto Temp Services or are used with permission.
Website content may not be copied, reproduced, distributed or commercially used without prior written permission, except where allowed by law.
Personal information is handled in accordance with our Privacy Policy.
By contacting us or requesting a service, you consent to us using the supplied information to respond to your enquiry, prepare a quote, manage your booking, provide services and maintain relevant business records.
Customers should contact Auto Temp Services promptly if they have a concern about a service, part, invoice or completed repair.
Please provide:
We will review the matter and make reasonable efforts to resolve it directly.
These Terms and Conditions are governed by the laws of Victoria, Australia.
Any dispute will be dealt with by the courts or tribunals with jurisdiction in Victoria, subject to any rights available under applicable consumer laws.
Auto Temp Services may update these Terms and Conditions to reflect changes to its services, website, operating practices or legal obligations.
The latest version will be published on this page with its updated date.
Changes will not remove rights that have already arisen under an existing agreement or applicable law.
For questions about these Terms and Conditions, quotes, bookings or mobile vehicle services, contact:
Auto Temp Services
Phone: 0406 239 107
Email: ats.autotempservices@gmail.com
Service area: Melbourne, Geelong and surrounding areas
ABN: 27 623 595 488
